Many of you will have heard of the 80/20 rule in its various forms. One example of this is that we unfortunately spend 80% of our time on tasks and activities that only deliver 20% of our results. Here are some key questions to ask yourself to refocus your time, resources and energy: What must [...]
When trying to re-establish relationships with past customers, some customers will be comfortable and feel as if they just conducted business with you yesterday while others will wonder why you went to the trouble of contacting them. Who is a reactivation candidate? To reactivate customers, you need to be attentive to the process. First, to determine [...]
It was a very sad day last Monday (July 16th) when we said goodbye to Steve Covey. I have found his books - "The 7 Habits of Highly Effective People" and the "8th Habit" - to be great influences, on both myself and my work with clients. Many of you will have read the 7 [...]
It is important to remember that the one guaranteed way of keeping more money in your bank account is by doing everything in your power to cut costs at every available opportunity. Sounds simple, but studies have shown that a large number of businesses operating today are nowhere near maximising their cost saving opportunities. In [...]
Have you become too focused on what is going on around you rather than on yourself? As I go for my morning swim today I will resist the urge to try and keep up with some of the other swimmers in the fast lane (especially the ones that are a lot younger!). The reason I [...]